Refund policy

Refund and Exchange Policy

1. Return Window

Our policy lasts 5 days. If 5 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, and in the exact same condition that you received it. It must also be in the original packaging with all tags attached.

Non-returnable items:

Earrings, nose rings, and pierced jewelry (for hygiene and safety reasons).

Customized or personalized orders.

Items purchased on sale or during promotional offers.

3. Damaged or Defective Items

We thoroughly inspect all jewelry before shipping. If you receive a damaged or defective piece, you must notify us within 48 hours of delivery at ruchip2910@gmail.com.

Important: We highly recommend taking an uncut, continuous unboxing video when you receive your package. This serves as proof of damage during transit and drastically speeds up your replacement or refund process.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Promotions , Offers and Discounts 

All items purchased during promotional sales, clearance events, or with promotional discount codes are considered Final Sale. These items are non-returnable, non-refundable, and non-exchangeable. Please review your selection and sizing carefully before completing your order.

(Exception: If an item arrives damaged or defective in transit, please report it within 24–48 hours of delivery with photos/unboxing proof for a replacement).