Return and Refund Policy for Meena's Adorable Adornments
At Meena's Adorable Adornments, we take immense pride in the quality of our imitation jewelry and ensure every piece is carefully packed before dispatching from our Jaipur studio. To maintain transparency and ensure a fair process for all our customers, we have implemented a strict 3-day return window and an unboxing video policy for all refunds.
The 3-Day Return Window
Returns must be initiated within 3 days of the delivery date. We will not accept any return requests or issue refunds after 3 days have passed since you received your package, regardless of the issue.
The Unboxing Video Requirement
We will only accept a return and issue a refund if you provide a clear, uninterrupted unboxing video demonstrating that the item arrived damaged, defective, or incorrect. If no unboxing video is provided, your return will be rejected.
To ensure your video is valid for a claim, it must meet the following criteria:
- The video must be continuous, uncut, and unedited from the moment you begin opening the sealed package.
- The original shipping label and package seal must be clearly visible in the frame before the package is opened.
- The camera must capture the jewelry piece being removed from its internal packaging.
- The specific damage or defect must be clearly shown in focus within the same continuous video.
How to Initiate a Return
- Notify Us Promptly: Contact us within the 3-day window.
- Submit Your Evidence: Send your uncut unboxing video, along with your order number and a brief description of the issue.
- Approval & Shipping: Our team will review the footage. If the claim is approved, we will provide you with the exact return shipping address and further instructions.
The Refund Process
Once we receive the returned jewelry and verify that the condition matches your video evidence, we will initiate the refund.
- Approved refunds will be credited directly back to your original method of payment securely via Razorpay.
- Please allow 5-7 business days for the refunded amount to reflect in your bank account once it has been processed on our end.
What email address or WhatsApp number should customers use to send their unboxing videos and order numbers?